Enfin ! Nous sommes arrivés à l'hôtel. Quel long et épuisant moment nous avons passé à l'aéroport pour aller et revenir de notre destination. Voici quelques dialogues qui peuvent avoir lieu lorsque vous arrivez et commencez à vous enregistrer. Allons-y !
Today's Sentences
- I’m here to check-in.
- Is it possible to switch rooms?
- There’s a problem with our room.
- Could you recommend a restaurant nearby?
- I’d like to request a few more towels, please.
01
I’m here to check-in.
Situation 1
Hello, I’m here to check-in.
Welcome.
May I have your name or booking confirmation number?
Pourriez-vous me donner votre nom ou votre numéro de confirmation de réservation ?
The reservation was made under Thompson.
And the confirmation number is H7785432.
Et le numéro de confirmation est H7785432.
Perfect.
Let me get your room set up here.
Laissez-moi préparer votre chambre ici.
Situation 2
Welcome to Hotel Pavilion.
I’m here to check-in.
May I ask what name the reservation is under?
It’s under Andrews.
I’m a little early for check-in.
Je suis un peu en avance pour l'enregistrement.
02
Is it possible to switch rooms?
Situation 1
Is it possible to switch rooms?
Is there a problem with your room, sir?
No, the room is fine.
I was wondering if there were any extra rooms available to upgrade to.
Je me demandais s'il y avait des chambres supplémentaires disponibles pour un surclassement.
Give me one second so I can check.
Situation 2
Is it possible to switch rooms?
The room you currently have now has two twin beds.
The rooms you’d like to upgrade to have one single king.
Les chambres vers lesquelles vous souhaitez surclasser ont un grand lit king.
That’s fine.
Okay, I can get you into a suite room on the top floor but just for tonight.
03
There’s a problem with our room.
Situation 1
Excuse me, there’s a problem with our room.
I’m sorry to hear that.
What’s the problem?
Quel est le problème ?
There’s a maintenance issue with the toilet.
I’m sorry about that.
Let me get you into a clean room right away.
Laissez-moi vous installer dans une chambre propre immédiatement.
Situation 2
I’m in Room 306.
And there’s a problem with our room.
Et il y a un problème avec notre chambre.
May I ask what the problem is, ma’am?
I need to sleep for a meeting tomorrow but there’s too much noise coming from the next room.
I apologize on behalf of the hotel.
Let me see what I can do for you.
Laissez-moi voir ce que je peux faire pour vous.
04
Could you recommend a restaurant nearby?
Situation 1
Hello, how may I help you?
I checked-in really late and need to eat.
Could you recommend a restaurant nearby?
Pourriez-vous recommander un restaurant à proximité ?
Certainly.
If you’re looking for a quiet place with good food then I suggest the French restaurant down the street.
Si vous cherchez un endroit calme avec de la bonne nourriture, je vous suggère le restaurant français au bout de la rue.
I will make quick reservations, thank you!
Situation 2
Could you recommend a restaurant nearby?
Will you be going out on your own or as a family?
I’ll be having dinner with my family.
Then you may want to check out the restaurants a few blocks away.
The area has a young vibe and great food.
Le quartier a une ambiance jeune et offre de la bonne nourriture.
05
I’d like to request a few more towels, please.
Situation 1
I’d like to request a few more towels, please.
Absolutely!
I will contact housekeeping for you.
Je vais contacter le service de ménage pour vous.
I’m in Room 501.
We’ll get you some clean towels right away.
Situation 2
How can we help you?
I’d like to request a few more towels, please.
Sure thing.
May I ask how many more you need?
Puis-je vous demander combien de plus vous avez besoin ?
My family and I would like to go for a swim.
So we might need more towels for tomorrow.
Nous pourrions donc avoir besoin de plus de serviettes pour demain.
