Finally! We’ve arrived at the hotel. What a long and exhausting time we’ve spent at the airport to and from our destination. Here are a few dialogues that may occur when you arrive and start to check-in. Let’s dive in!
Today's Sentences
- I’m here to check-in.
- Is it possible to switch rooms?
- There’s a problem with our room.
- Could you recommend a restaurant nearby?
- I’d like to request a few more towels, please.
01
I’m here to check-in.
Situation 1
Hello, I’m here to check-in.
Welcome.
May I have your name or booking confirmation number?
The reservation was made under Thompson.
And the confirmation number is H7785432.
Perfect.
Let me get your room set up here.
Situation 2
Welcome to Hotel Pavilion.
I’m here to check-in.
May I ask what name the reservation is under?
It’s under Andrews.
I’m a little early for check-in.
02
Is it possible to switch rooms?
Situation 1
Is it possible to switch rooms?
Is there a problem with your room, sir?
No, the room is fine.
I was wondering if there were any extra rooms available to upgrade to.
Give me one second so I can check.
Situation 2
Is it possible to switch rooms?
The room you currently have now has two twin beds.
The rooms you’d like to upgrade to have one single king.
That’s fine.
Okay, I can get you into a suite room on the top floor but just for tonight.
03
There’s a problem with our room.
Situation 1
Excuse me, there’s a problem with our room.
I’m sorry to hear that.
What’s the problem?
There’s a maintenance issue with the toilet.
I’m sorry about that.
Let me get you into a clean room right away.
Situation 2
I’m in Room 306.
And there’s a problem with our room.
May I ask what the problem is, ma’am?
I need to sleep for a meeting tomorrow but there’s too much noise coming from the next room.
I apologize on behalf of the hotel.
Let me see what I can do for you.
04
Could you recommend a restaurant nearby?
Situation 1
Hello, how may I help you?
I checked-in really late and need to eat.
Could you recommend a restaurant nearby?
Certainly.
If you’re looking for a quiet place with good food then I suggest the French restaurant down the street.
I will make quick reservations, thank you!
Situation 2
Could you recommend a restaurant nearby?
Will you be going out on your own or as a family?
I’ll be having dinner with my family.
Then you may want to check out the restaurants a few blocks away.
The area has a young vibe and great food.
05
I’d like to request a few more towels, please.
Situation 1
I’d like to request a few more towels, please.
Absolutely!
I will contact housekeeping for you.
I’m in Room 501.
We’ll get you some clean towels right away.
Situation 2
How can we help you?
I’d like to request a few more towels, please.
Sure thing.
May I ask how many more you need?
My family and I would like to go for a swim.
So we might need more towels for tomorrow.
