终于到了酒店。我们在机场来回花了好长时间，真是累人。以下是一些在您到达并开始办理入住时可能会发生的对话。让我们来看一下吧！
Today's Sentences
- I’m here to check-in.
- Is it possible to switch rooms?
- There’s a problem with our room.
- Could you recommend a restaurant nearby?
- I’d like to request a few more towels, please.
01
I’m here to check-in.
Situation 1
Hello, I’m here to check-in.
Welcome.
May I have your name or booking confirmation number?
请问您的姓名或预订确认号码是多少？
The reservation was made under Thompson.
And the confirmation number is H7785432.
确认号码是 H7785432。
Perfect.
Let me get your room set up here.
让我来为您准备房间。
Situation 2
Welcome to Hotel Pavilion.
I’m here to check-in.
May I ask what name the reservation is under?
It’s under Andrews.
I’m a little early for check-in.
我来办理入住有点早。
02
Is it possible to switch rooms?
Situation 1
Is it possible to switch rooms?
Is there a problem with your room, sir?
No, the room is fine.
I was wondering if there were any extra rooms available to upgrade to.
我想知道是否有其他空房可以升级。
Give me one second so I can check.
Situation 2
Is it possible to switch rooms?
The room you currently have now has two twin beds.
The rooms you’d like to upgrade to have one single king.
您想要升级的房间有一张特大号床。
That’s fine.
Okay, I can get you into a suite room on the top floor but just for tonight.
03
There’s a problem with our room.
Situation 1
Excuse me, there’s a problem with our room.
I’m sorry to hear that.
What’s the problem?
出了什么问题？
There’s a maintenance issue with the toilet.
I’m sorry about that.
Let me get you into a clean room right away.
我会马上为您安排一个干净的房间。
Situation 2
I’m in Room 306.
And there’s a problem with our room.
我们的房间有问题。
May I ask what the problem is, ma’am?
I need to sleep for a meeting tomorrow but there’s too much noise coming from the next room.
I apologize on behalf of the hotel.
Let me see what I can do for you.
让我看看我能为您做些什么。
04
Could you recommend a restaurant nearby?
Situation 1
Hello, how may I help you?
I checked-in really late and need to eat.
Could you recommend a restaurant nearby?
您能推荐附近的餐厅吗？
Certainly.
If you’re looking for a quiet place with good food then I suggest the French restaurant down the street.
如果您在寻找一个安静而且食物美味的地方，那么我建议去街尾的那家French餐厅。
I will make quick reservations, thank you!
Situation 2
Could you recommend a restaurant nearby?
Will you be going out on your own or as a family?
I’ll be having dinner with my family.
Then you may want to check out the restaurants a few blocks away.
The area has a young vibe and great food.
这个地区充满了年轻的氛围，还有美味的食物。
05
I’d like to request a few more towels, please.
Situation 1
I’d like to request a few more towels, please.
Absolutely!
I will contact housekeeping for you.
我会为您联系客房服务。
I’m in Room 501.
We’ll get you some clean towels right away.
Situation 2
How can we help you?
I’d like to request a few more towels, please.
Sure thing.
May I ask how many more you need?
我可以问一下您还需要多少吗？
My family and I would like to go for a swim.
So we might need more towels for tomorrow.
所以我们明天可能需要更多的毛巾。
