最後！我們終於到達飯店了。從機場往返目的地的過程真是漫長又累人。以下是一些您抵達並開始辦理入住時可能會發生的對話。我們一起來看看吧！
Today's Sentences
- I’m here to check-in.
- Is it possible to switch rooms?
- There’s a problem with our room.
- Could you recommend a restaurant nearby?
- I’d like to request a few more towels, please.
01
I’m here to check-in.
Situation 1
Hello, I’m here to check-in.
Welcome.
May I have your name or booking confirmation number?
請問可以提供您的姓名或預訂確認號碼嗎？
The reservation was made under Thompson.
And the confirmation number is H7785432.
確認號碼是 H7785432。
Perfect.
Let me get your room set up here.
讓我在這裡為您安排房間。
Situation 2
Welcome to Hotel Pavilion.
I’m here to check-in.
May I ask what name the reservation is under?
It’s under Andrews.
I’m a little early for check-in.
我來得有點早，還沒到"check-in"時間。
02
Is it possible to switch rooms?
Situation 1
Is it possible to switch rooms?
Is there a problem with your room, sir?
No, the room is fine.
I was wondering if there were any extra rooms available to upgrade to.
我在想是否有其他空房可以升級。
Give me one second so I can check.
Situation 2
Is it possible to switch rooms?
The room you currently have now has two twin beds.
The rooms you’d like to upgrade to have one single king.
您想升級的房間有一張單人加大床。
That’s fine.
Okay, I can get you into a suite room on the top floor but just for tonight.
03
There’s a problem with our room.
Situation 1
Excuse me, there’s a problem with our room.
I’m sorry to hear that.
What’s the problem?
發生了什麼問題？
There’s a maintenance issue with the toilet.
I’m sorry about that.
Let me get you into a clean room right away.
我會立刻為您安排一間乾淨的房間。
Situation 2
I’m in Room 306.
And there’s a problem with our room.
我們的房間有問題。
May I ask what the problem is, ma’am?
I need to sleep for a meeting tomorrow but there’s too much noise coming from the next room.
I apologize on behalf of the hotel.
Let me see what I can do for you.
讓我看看能為您做些什麼。
04
Could you recommend a restaurant nearby?
Situation 1
Hello, how may I help you?
I checked-in really late and need to eat.
Could you recommend a restaurant nearby?
您能推薦附近的餐廳嗎？
Certainly.
If you’re looking for a quiet place with good food then I suggest the French restaurant down the street.
如果您正在尋找一個安靜且有美食的地方，那麼我建議您去街尾的法國餐廳。
I will make quick reservations, thank you!
Situation 2
Could you recommend a restaurant nearby?
Will you be going out on your own or as a family?
I’ll be having dinner with my family.
Then you may want to check out the restaurants a few blocks away.
The area has a young vibe and great food.
那個地區有年輕的氛圍和美味的食物
05
I’d like to request a few more towels, please.
Situation 1
I’d like to request a few more towels, please.
Absolutely!
I will contact housekeeping for you.
我會幫您聯絡housekeeping。
I’m in Room 501.
We’ll get you some clean towels right away.
Situation 2
How can we help you?
I’d like to request a few more towels, please.
Sure thing.
May I ask how many more you need?
請問您還需要多少呢？
My family and I would like to go for a swim.
So we might need more towels for tomorrow.
所以我們明天可能需要多一些毛巾。
