Finalmente! Chegamos ao hotel. Que tempo longo e exaustivo passamos no aeroporto indo e voltando do nosso destino. Aqui estão alguns diálogos que podem ocorrer quando você chegar e começar a fazer o check-in. Vamos lá!
Today's Sentences
- I’m here to check-in.
- Is it possible to switch rooms?
- There’s a problem with our room.
- Could you recommend a restaurant nearby?
- I’d like to request a few more towels, please.
01
I’m here to check-in.
Situation 1
Hello, I’m here to check-in.
Welcome.
May I have your name or booking confirmation number?
Posso ter seu nome ou número de confirmação da reserva?
The reservation was made under Thompson.
And the confirmation number is H7785432.
E o número de confirmação é H7785432.
Perfect.
Let me get your room set up here.
Deixe-me preparar seu quarto aqui.
Situation 2
Welcome to Hotel Pavilion.
I’m here to check-in.
May I ask what name the reservation is under?
It’s under Andrews.
I’m a little early for check-in.
Estou um pouco adiantado para o check-in.
02
Is it possible to switch rooms?
Situation 1
Is it possible to switch rooms?
Is there a problem with your room, sir?
No, the room is fine.
I was wondering if there were any extra rooms available to upgrade to.
Eu estava me perguntando se há algum quarto extra disponível para fazer um upgrade.
Give me one second so I can check.
Situation 2
Is it possible to switch rooms?
The room you currently have now has two twin beds.
The rooms you’d like to upgrade to have one single king.
Os quartos para os quais você gostaria de fazer upgrade têm uma cama king size.
That’s fine.
Okay, I can get you into a suite room on the top floor but just for tonight.
03
There’s a problem with our room.
Situation 1
Excuse me, there’s a problem with our room.
I’m sorry to hear that.
What’s the problem?
Qual é o problema?
There’s a maintenance issue with the toilet.
I’m sorry about that.
Let me get you into a clean room right away.
Deixe-me levá-lo a um quarto limpo imediatamente.
Situation 2
I’m in Room 306.
And there’s a problem with our room.
E há um problema com o nosso quarto.
May I ask what the problem is, ma’am?
I need to sleep for a meeting tomorrow but there’s too much noise coming from the next room.
I apologize on behalf of the hotel.
Let me see what I can do for you.
Deixe-me ver o que posso fazer por você.
04
Could you recommend a restaurant nearby?
Situation 1
Hello, how may I help you?
I checked-in really late and need to eat.
Could you recommend a restaurant nearby?
Poderia me recomendar um restaurante aqui perto?
Certainly.
If you’re looking for a quiet place with good food then I suggest the French restaurant down the street.
Se você está procurando um lugar tranquilo com boa comida, então eu sugiro o restaurante francês na rua de baixo.
I will make quick reservations, thank you!
Situation 2
Could you recommend a restaurant nearby?
Will you be going out on your own or as a family?
I’ll be having dinner with my family.
Then you may want to check out the restaurants a few blocks away.
The area has a young vibe and great food.
A região tem uma atmosfera jovem e comida excelente.
05
I’d like to request a few more towels, please.
Situation 1
I’d like to request a few more towels, please.
Absolutely!
I will contact housekeeping for you.
Vou entrar em contato com a equipe de limpeza para você.
I’m in Room 501.
We’ll get you some clean towels right away.
Situation 2
How can we help you?
I’d like to request a few more towels, please.
Sure thing.
May I ask how many more you need?
Posso perguntar quantos mais você precisa?
My family and I would like to go for a swim.
So we might need more towels for tomorrow.
Então, talvez precisemos de mais toalhas para amanhã.
